Why human-led phone support still matters in the age of chatbots

Why human-led phone support still matters in the age of chatbots

“Hi, I’m ChatBot. I’m sorry, I didn’t understand that. Could you rephrase?”. For many customers, this is the familiar frustration of chatbot support. While AI promises speed and convenience, it can’t replace the reassurance, empathy and clarity that come from speaking...
How to tell if your business broadband is up to scratch

How to tell if your business broadband is up to scratch

Whatever the industry, it is hard to think of a business that can fully operate today without a reliable internet connection. But, with the traditional copper phone network soon retiring, is your business broadband future proofed? Here Kristian Torode, our director...
What’s holding manufacturers back from IoT?

What’s holding manufacturers back from IoT?

More than three in five manufacturers currently use Internet of Things (IoT) technologies to streamline their operations. However, for many others, adoption barriers such as capacity and data security still remain. Here, Kristian Torode, our Director and Co-Founder,...
Fostering safer social media use

Fostering safer social media use

In May 2024, the EU opened a formal investigation into Facebook and Instagram, accusing the platforms Meta owned of causing addictive behaviour in children. With the summer holidays around the corner, it’s a given that children will be spending more time on screens....