Business communications technology support and FAQs

To access voicemail abroad, you will need to set up a security PIN before you leave the UK.

1. Call your voicemail.
2. Choose security option
3. Set PIN and save.

Then you are good to go.

A PAC code (porting authorisation code) allows you to transfer your existing mobile phone number from one mobile phone network provider to another network provider.

Most network providers will give you your PAC code when you request it from their customer service team. Depending on your network provider, it can take anywhere from 24 hours to a week to obtain. It is important to remember that after requesting your PAC code, your contract will expire 30 days later, as will the PAC code itself.

If you are a Vodafone Customer, please contact us and we will be able to obtain your PAC Code for you.

Vodafone requires 15 to 20 minutes for activation and EE and VMO2 require between two and 25 hours.

We don’t normally bar anyone from using their phone or device abroad. If we haven’t told you there’s a bar in place, it should be ready to use abroad.

Generally, all the networks have the same porting procedure and you can normally specify when you’d like the swap/port to take place. For more information see the PAC code questions above.

For Vodafone and EE customers, please contact us to unlock your devices. For O2 customers you can request this directly from O2 customer services or directly from the O2 website. 

To unlock your handset, please provide us with your: mobile number, handset model and IMEI number. Contact us on 0344 846 4222.

All Apple products have a one-year manufacturer’s warranty. Samsung, HTC and all other manufacturers offer a two-year manufacturer’s warranty. Huawei products have a three-year warranty. Please contact us on 0344 8464 222 for any exchange requests.

Please check your bill for:

• Excessive use of data
• Roaming (abroad)
• Calling international numbers
• Out of bundle usage
• 084 or 087 calls

These can all cause you to incur a high bill. For all online or general billing enquiries, please contact us.

It is standard practice across all networks to charge the first two months’ bills in your first bill. This usually occurs due to most contracts being taken out in the middle of a month, and charges starting from the first of each month.

You will need to register at the following links:

• O2
• EE
• Vodafone

Sign in with your Apple ID on a new device. Your Apple ID is the account you use to access all Apple services — and you only need one to sign into everything.

If you use Apple services like iTunes, the App Store, Apple Music, iCloud, iMessage, and FaceTime, then you already have an Apple ID and don’t need to create a new one. For more detailed information click here.

Your device might have a frozen screen that doesn’t respond when you touch it or press buttons, or maybe your device begins to turn on but gets stuck during start-up. These steps can help.

You might need to enter your passcode and Apple ID password before you erase all content and settings. To wipe your iPhone or iPad, tap Settings > General > Reset > Erase All Content and Settings.

Another thing to note is that if you have entered a “restrictions passcode” in the past, then it will be necessary to enter that too when prompted.

You need to make an iCloud backup on your old device:

• Connect your previous device to the Internet with Wi-Fi
• Go to Settings > iCloud > Backup
• Make sure that iCloud Backup is turned on
• Tap Back Up Now
• Stay connected to Wi-Fi until the process finishes

Then use the following steps here to transfer your iCloud/iTunes backup to your new device.

You can update your Apple device to the latest version of iOS wirelessly. If you can’t see the update on your device, you can update manually using iTunes. You can update directly from your phone following these steps:

• First click on Settings
• Then click General
• Then click Update
• Then click Download/Update now

Depending on your network connection, the time needed to update will vary.

Before you can use your phone, you need to insert your SIM. Remove the SIM holder located on the right-hand side of the device:

• Find the opener for the SIM holder. The opener is attached to the cover containing the papers that come with your phone
• Insert the opener into the small hole in the SIM holder
• Remove the SIM holder from
• your phone

Insert SIM:

• Turn your SIM so the angled corner of the SIM matches the angled corner of the SIM holder
• Slide the SIM holder into your phone

There are times when you will have to select a network manually to ensure connectivity, you can do this by:

• Go to Settings
• Go to Mobile Data
• Click on the Switch that says Data Roaming
• Click on Mobile Networks and Select a network

You can do this by:

• The portal can be accessed at mdm.vodafone.co.uk
• You will be given a username and password by Crystaline

• If the phone isn’t having connectivity problems, and has battery, it takes up to 20 minutes
• Depending on the device’s internet connection, this can sometimes take longer

VSDM is compatible with the following:

• • • Android
    • iOS
    • Blackberry
    • Windows
    • Mac OSX

Please note that level of functionality can vary from package to package.

• VSDM forces devices to sync periodically with the system
• The instances where this doesn’t occur is:
• If internet access is unavailable
• If the phone is switched off for a period of time
• If mobile data has run out on the network end

• Once logged in, navigate to Maintenance
• Click Administration
• Click Administrator
• Click New Password
• Enter your new password
• Click Save

• You will want to open your browser
• Navigate to 192.168.0.1
• Enter the Username: admin
• Enter the Password: 1234

• On the back of the router, there is a small hole with the word reset on top of it
• Take a needle, and hold that button down for 10 seconds
• This will restore it back to factory defaults