Services
VoIP
From landlines to hosted VoIP solutions, we provide the best voice services for your business.
Our family of voice services and products ensures we can design and deliver the right solution for your business needs.
The growth of IP-based telephony, along with cloud (hosted) technologies and Unified Communications, presents new opportunities to upgrade legacy systems.
Helping to boost productivity, new voice services offer opportunities to improve your business’s effectiveness and efficiency.
Among the voice services we offer are standard line rental with unbeatable call tariffs, as well as hosted VoIP solutions.
Our VoIP services
Learn more about:
> Vodafone One Net
Learn more about:
> Vodafone Business UC with RingCentral
Our Voice Services
Learn more about:
> Hosted voice
> Calls & lines
> SIP trunking
Voice FAQs
What is VoIP?
VoIP stands for Voice Over Internet Protocol – in essence phone calls are run through an internet connection rather than the old analogue or digital (ISDN) network.
Why should I consider VoIP?
The existing ISDN infrastructure will soon be switched off and will be replaced by VoIP moving forward. Speak to one of the team to discover your options.
What does VoIP cost?
Hosted VoIP telephony works on a per user license arrangement, determined by the numbers of extensions and locations. Different tariffs are available that either include all domestic calls or have a call rate card. We make recommendations based on your usage.
Our connectivity services
Learn more about:
> Business broadband
> Ethernet leased lines
> MPLS network
Connectivity FAQs
What is a leased line?
A leased line is a dedicated internet connection from your premises directly to the BT exchange. This means you have a faster internet connection with greater bandwidth.
What is the difference between broadband and a leased line?
While a broadband service is shared, a leased line is your own uncontended internet connection.
Which internet connection is right for my business?
This depends on the size and nature of your business. Here are some examples:
- SOHO – Broadband is a good option for small businesses, home offices and start-ups, given their minimal cost.
- SME – Depending on the number of staff and budget, a fibre-based connection may be most beneficial. It can provide exceptional value for money.
- Enterprise – Generally, private connections are well suited to large businesses that rely on their connectivity for their day-to-day operations. However, to identify the right connectivity option for your business, we’d perform a detailed technology and operational audit.
Connectivity
Does your business need better connectivity?
Fast and reliable broadband is crucial for so many businesses.
We work with all major UK network operators to ensure we deliver the right connectivity at the right price.
One option is converged connectivity. These products let you consolidate legacy telecoms services over data connections with guaranteed bandwidth for voice and video.
Our managed router and firewall services offer secure internet access and other services like office Wi-Fi. They also provide us with remote diagnostics for troubleshooting if issues arise.
All our connectivity services can be designed in a resilient setup, ensuring that internet access is available when you need it.
Five advantages of connectivity services
Cost
Investing in a scalable solution is generally more cost-efficient in the long term.
Speed
Bandwidth-reliant video calling and collaboration services will be affected if your service is too slow.
Latency
Lower latency means fewer issues with video calls and smoother, faster collaboration.
Reliability
An outage can mean lost revenue. Our disaster recovery services minimise any disruption to day-to-day operations.
Security
We offer managed routers and firewall services with all our connectivity products for added peace of mind.
Mobile
Discover the money-saving benefits of a business mobile plan with Crystaline.
A strong mobile system gives your employees the freedom to work flexibly from anywhere.
Combine this with your Unified Communications (UC) strategy to include your fixed and mobile telecoms in one network.
To support your business through this transition, we start with a free bill analysis. We’ll analyse your current usage and find the tariff that best suits you.
Our wide range of business mobile services are all backed by the Crystaline Service Promise.
Our mobile services
Mobile FAQs
Should you prioritise 5G?
Not all locations are covered by 5G, so we suggest evaluating your usage and locales when comparing networks.
Which is the best mobile network?
This depends on what you’re looking for. For example, do you need good data coverage, international calls or the best roaming package? To help you decide, we’ll analyse requirements and outline some options.
What if I don’t want a new device?
SIM-only tariffs can drastically reduce your monthly line rental costs while providing the same quality service.
Internet of Things
The Internet of Things (IoT) has revolutionised the way we connect to the internet, allowing an always-on connection.
Smart devices, AI and robots all contribute to IoT systems. They enable devices and gadgets around the workplace to communicate.
IoT can be effective in cutting costs and driving efficiencies by making objects and devices more intelligent.
By introducing more intelligent systems, you could see your staff satisfaction improve happier. Think vending machines that ask to be refilled, or desks that highlight when you’ve been sitting down too long. A happier team will work more effectively.
Plus, the new technology will allow your business to offer an elevated customer service which will encourages trust, credibility and loyal customers.
Our IoT services
Learn more about:
> Internet of Things (IoT)
> Vodafone Smart Connectivity
IoT FAQs
Which industries would use IoT?
IoT technology is transforming a wide range of industries.
For example, some retailers have introduced smart shelves, interactive digital displays and highly personalised marketing. In healthcare, it can involve medication alerts, real-time ambulance tracking, heart monitoring devices and more. And in industries like manufacturing, it’s allowing for interconnected factory floors.
Whatever industry you’re in, the potential benefits of IoT are immense.
What is industrial equipment monitoring?
Industrial equipment monitoring is an IoT solution which unifies disparate data and enables decision makers to respond to real-time data.
What is edge computing?
Edge computing enables devices to process data at or near where it’s collected instead of sending it to a data centre or to the cloud. It ensures only the necessary data is sent to the cloud.
Business energy
Without the benefit of a price cap, getting the best business energy deal is crucial.
Crystaline offers an energy comparison service to help SMEs reduce their bills.
To do this, we partner with Fidelity to compare rates from over 25 leading energy suppliers. You’ll receive tailored recommendations, and the switchover process will be handled for you.
All you need to do to get started is send us your latest energy bill.
Our energy comparison services
Learn more about:
Energy FAQs
Are business energy prices falling?
Compared to 2021, the average cost of electricity and gas has increased according to the ONS. This is due to a combination of factors, including the economic impact of the coronavirus pandemic and the war in Ukraine.
Should I fix my business energy prices?
This will depend on your current rates and the economic outlook. We’ll be able to work with you to decide the best option for your business.
Who’s the cheapest energy supplier in the UK?
Factors such as location and usage can impact which supplier offers the top energy deal for your business. Our comparison service will help you to identify which suppliers will offer the best value for money.
TESTIMONIALS
What Our Customers Say
“We have known Crystaline for a few years now and they are a great company to deal with, nothing is too much trouble when asking for help with our mobile phones or upgrades, response times are excellent. We would never want to change to another provider. We thoroughly recommend Crystaline for all your mobile needs. They will not disappoint.”
“JRM’s leased lines and mobile phones are looked after by Crystaline. With our leased lines on the rare occasions when things have gone wrong we have more than often been contacted by Crystaline to make us aware that a problem exists and support has been very proactive and we are always kept informed with progress. With our mobile phones we have always had an excellent account service from them and I am more than happy to recommend them.”