Hosted VoIP phone systems from Crystaline

Hosted VoIP phone systems


Struggles in maintaining legacy networks, advances in technology, the changing demands of modern businesses and the ever-present need to save money have all compounded in recent years. Cloud based business communications platforms, like SIP trunking and Voice over Internet Protocol (VoIP) services, are quickly becoming the favoured communication solution.


What is VoIP?

VoIP describes any voice call made over the internet. This could be a single application on a computer or a complex unified communications implementation that works across an entire office’s handsets, desktop and laptop computers and mobile devices. All that’s needed is a device and an internet connection.

VoIP phone systems transmit voice calls over the internet, rather than using phone lines. The audio at one end of the connection is compressed and encoded by codecs, which converts them into digital packets. These digital data packets are transmitted via the internet to the other end of the connection, where they are converted back into audio files, resulting in almost instant, internet-enabled phone calls.

VoIP calls can be made through both hardware and software-based solutions.

 With the rise of broadband, VoIP has become the definitive choice for business phone systems. There are several reasons why a business should invest in VoIP:

  • Mobility — Traditional phone systems confine employees to working at the office if they need access to their business phone number, yet with VoIP, location does not matter. As long as employees have an internet connection and the relevant software, business calls can be made and received internationally without any extra charges or detriment to service quality.
  • Cost — With less hardware required, lower cost calling and simple per-user pricing, you could save up to 25 per cent in costs, compared to a legacy system. It’s even possible to add extra features, such as a virtual receptionist and automated call handling, without breaking the bank.
  • Security — Software updates are sent out automatically to ensure devices always remain as secure as possible. Many VoIP phone systems come with additional security features such as end-to-end encryption to ensure your business remains cyber secure.
  • Flexibility — A traditional phone system requires expensive hardware, so scaling up a communication system as a business grows is financially intensive. Since VoIP just relies on an internet connection, expanding the system is simple. You only pay for the lines you need. Add and subtract extensions with only a few clicks and manage the system from anywhere with a connection.
  • Simplicity — Get rid of bulky, complicated hardware for easier operations. Budgeting for staff and operation costs is much easier too.



Why upgrade your business phone systems?

  • You’re losing money – If your PBX doesn’t connect your callers first time to the right person, are you making a good first impression? Businesses that still struggle with an outdated system are haemorrhaging money. Lost sales, an unhappy workforce and low quality customer service all have an impact on your bottom line.
  • Inflexible working – If your team can’t work around their home lives, their output may decrease, and staff may look to work for an employer with a more flexible working policy. VoIP enables additional features to support an agile working environment, including call routing, call recording and video conferencing. 
  • Poor serviceIf your phone system doesn’t deliver the call quality and functionality that your customers expect, they will start to look elsewhere.
    • Cheaper alternatives – VoIP calling requires less hardware and are usually priced per-user. They also save money in the long term, as VoIP calls are cheaper and line rental is a thing of the past.
    • Stay competitive –Businesses are looking for partners that make collaboration easier. If your competitors are making it easier for their partners and customers to get in touch, you need to be at least matching those services to stay competitive or you risk losing customers and partnerships. Small businesses and their larger counterparts alike should consider that:
      • 89 per cent of business leaders believe that customer experience will be their primary basis of competition.
      • 75 per cent of customers think calling is the most effective way to get a quick response — but 53 per cent are irritated if they don’t speak to a real person immediately

    The PSTN switch off

    Currently, the public switched telephone network (PSTN) supports several products from Openreach that are sold to businesses, including Integrated Services Digital Network (ISDN) lines. Depending on the size of your business, you could have either ISDN2 or ISDN30 lines.

    BT will be switching off the current landline network, specifically the PSTN and the ISDN, in January 2027. Before then, businesses must find a replacement if they want to continue making and receiving phone calls.

    All businesses still relying on the PSTN or ISDN will be affected by the switch off. You’ll therefore need to switch to a hosted telephony system. To do so, you’ll need to ensure your business has a business broadband solution to implement a hosted VoIP service.

    Ready to switch to a hosted VoIP system?

    Get in touch with Crystaline to explore your options.

    Ready to switch to a hosted voice system?

    Get in touch with Crystaline to explore your options.