Unify your communications and ensure your customers are never left waiting, with Vodafone One Net.
“If I’m out of the office, I don’t want to be contactable.” Said no Business Owner, ever.
In a world where customer service stands as one of the major pinnacles of success, it’s important to stay ahead of the game. Be on hand, be responsive, and most importantly be there for your customers.
One Net Business is a cloud- based phone system that joins up mobiles, landlines, desktops, laptops and tablets – allowing them to work seamlessly together. This solution is perfect for small and medium sized businesses that want to improve:
- Customer experience – this service ensure you’re always on hand and present for your customers
- Productivity – flexible working improves efficiency. 85% of companies reported an improvement in productivity and 61% noted their profits increase after implementing flexible working
- Cost effectiveness – this solution is cloud-based, ensuring very little up-front capital investment
This service is intelligent, allowing you to make and take calls, wherever, whenever, as well as monitor colleague availability on either their fixed or mobile phones. The solution is flexible, it has the clever self-service management tool Feature Management Portal to thank for that. Possibly most importantly, the service is reliable, it’s a fully secure, hosted phone system that’s managed end-to-end and monitored 24/7 by Vodafone.
Completing the picture, One Net Collaboration allows you to use Microsoft Office 365 and Skype for Business as a fully-integrated part of your communications, enabling you to enhance productivity and teamwork. Benefits include better customer engagement, better connected employees and better operational agility.
Yet another handy tool that sits within the One Net portfolio. The services gives you a landline number on your mobile, meaning you’re totally reachable to your customers.
Have a read through our case studies to discover how One Net has helped elevate businesses from various industries.
If you’d like further information about how this cost effective, flexible and reliable service can elevate your customer service, please get in touch.